Business Intelligence

Innovation Solutions Division Project

IT Support Tickets
Dashboard

Created a Power BI dashboard for the Innovation Solutions Division to analyze IT support tickets from ManageEngine, enabling automated weekly, monthly, and yearly reporting.

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Level

Provides a high-level summary of IT support tickets with flexible weekly, monthly, yearly filters along with other filters.

It highlights ticket distribution by status, request type, category, application, and SLA compliance, helping stakeholders quickly identify workload patterns and SLA breaches.

*All data in this portfolio is simulated (dummy data) in order to protect the confidentiality of the original information

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Business Intelligence

IT Support Tickets
Dashboard

Objective

Dataset

Problems

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Level

Language & Tools

DAX
&
Power Query

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Business Intelligence

IT Support Tickets Dashboard

Report Summary Level

IT Support Tickets
Dashboard

Report Summary
Level